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FAQ 12 |
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Question
For providers offering home programs, what sort of training do they offer before the program?
What sort of support does the Provider offer during the at home program?
Answer
We use the first two to five days the participant trains on Fast ForWord as the orientation and training for the off-site monitor. We want the parent and anyone who is likely to be supervising to be present for these sessions so that they can learn how to manage the program. We also have found that training someone in addition to the parent as a monitor removes the pressure on occasions when the parent is not available. When possible, we train the students themselves how to start the program, making the adjustments they need. We send home a checklist of the steps involved in the daily routine.
Besides the technical issues related to using the software, we explain the way Fast ForWord works, emphasizing the importance of developing a regular schedule and routines. We cover issues related to motivating the participant to work hard and complete the schedule each day. We send home our own monitoring forms for the parents to use.
One family from central Montana was able to arrange with their school to provide Fast ForWord during the school day. In this case, we met with the special education teacher who would be our contact at the school and provided to her the training that we would normally provide to parents. The school arranged for the student to complete some of the Fast ForWord before school, some during time that would have been given to other special education activities. We maintained daily contact with the teacher and the parents, and monitored progress via Internet, email, and telephone. The parents paid for the program and for our service, just as they would have done for a home site.
Support for off-site participants
Once they are working at home, we maintain daily contact via the Internet and e-mail. We expect to see regular, daily reports of tokens earned, accomplishments and challenges encountered, and comments related to the participant's interaction with the games. We respond daily, with tips, encouragement, and feedback on progress. Additionally, we are available day and evening to respond to questions. Rosanna can often troubleshoot technical questions with respect to hardware or software problems.
In addition to the support you will receive from those of us at The Learning Clinic, Scientific Learning hosts a comprehensive support program, ranging from web pages that discuss solutions to typical situations to live technical support via telephone.
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